You have the right to cancel your online website order within 14 calendar working days of ordering, or 14 calendar days of receipt of the goods (whichever is the longer). For cancelled orders, payment will be returned following the return of goods. It is the customers responsibility for any costs to return the items. It is the customers responsibility to ensure prompt delivery, and recommended that the relevant proofs and/or insurances are taken prior to returning goods.
For customised goods no returns are possible.
Please contact us (firstname.lastname@example.org) to receive a Return Number and Return Form. This number must be clearly identified on a returns label or the external packaging, and internal documentation when the goods are returned. No markings should be made on the product or product packaging. You should return a valid proof of purchase and items has to be in its original condition, not worn or altered.
Items returned after 14 days and/or not in their original and undamaged packaging will incur a -15% charge per package.
If you return an item that doesn't adhere to our returns procedure or doesn't include a returns form, you may be liable for a £10 administration fee.
Any damages, errors or shortages requiring a replacement should be notified within 3 days of receipt of order with evidence by emailing email@example.com.
Please note - B2B - business to business transactions are EXEMPT from the Consumer Contracts (formerly distance selling) - and hence business customers may be subject to restocking charges. It is the buyers responsibility to pay return delivery fees.